vendor/uvdesk/core-framework/Services/UserService.php line 81

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Doctrine\Common\Collections\Criteria;
  7. use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
  8. use Symfony\Component\HttpFoundation\Request;
  9. use Symfony\Component\HttpFoundation\Response;
  10. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole;
  11. use Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance;
  12. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
  13. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege;
  14. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup;    
  15. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam;
  16. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedReplies;
  17. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Website;
  18. use Symfony\Component\HttpFoundation\RequestStack;
  19. use Symfony\Component\EventDispatcher\GenericEvent;
  20. use Symfony\Component\DependencyInjection\ContainerInterface;
  21. use Webkul\UVDesk\CoreFrameworkBundle\Workflow\Events as CoreWorkflowEvents;
  22. use Symfony\Component\Translation\Translator;
  23. use Symfony\Component\Translation\Loader\YamlFileLoader;
  24. use Twig\Environment as TwigEnvironment;
  25. use Symfony\Component\Filesystem\Filesystem as Fileservice;
  26. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  28. class UserService
  29. {
  30.     protected $container;
  31.     protected $requestStack;
  32.     protected $entityManager;
  33.     protected $twig;
  35.     public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, TwigEnvironment $twig)
  36.     {
  37.         $this->container = $container;
  38.         $this->requestStack = $requestStack;
  39.         $this->entityManager = $entityManager;
  40.         $this->twig = $twig;
  41.     }
  43.     public function getCustomFieldTemplateCustomer()
  44.     {
  45.         $request = $this->requestStack->getCurrentRequest();
  46.         $ticket = $this->entityManager->getRepository(Ticket::class)->findOneById($request->attributes->get('id'));
  48.         try {
  49.             if ($this->isfileExists('apps/uvdesk/custom-fields')) {
  50.                 $customFieldsService = $this->container->get('uvdesk_package_custom_fields.service');
  51.                 $registeredBaseTwigPath = '_uvdesk_extension_uvdesk_custom_fields';
  52.             } else if ($this->isfileExists('apps/uvdesk/form-component')) {
  53.                 $customFieldsService = $this->container->get('uvdesk_package_form_component.service');
  54.                 $registeredBaseTwigPath = '_uvdesk_extension_uvdesk_form_component';
  55.             }
  56.         } catch (\Exception $e) {
  57.             // @TODO: Log execption message
  58.         }
  60.         $customerCustomFieldSnippet = !empty($customFieldsService) ? $customFieldsService->getCustomerCustomFieldSnippet($ticket) : [];
  62.         if (!empty($registeredBaseTwigPath) && sizeof($customerCustomFieldSnippet["customFieldCollection"]) > 0 ) {
  63.             return $this->twig->render('@' . $registeredBaseTwigPath . '/widgets/CustomFields/customFieldSnippetCustomer.html.twig', $customerCustomFieldSnippet);
  64.         }
  66.         return ;
  67.     }
  69.     public function isGranted($role) {
  70.         $securityContext = $this->container->get('security.token_storage');
  71.        
  72.         try {
  73.             return (bool) ($role == $securityContext->getToken()->getRoles()[0]->getRole());
  74.         } catch (AuthenticationCredentialsNotFoundException $e) {
  75.             // @TODO: Handle Authentication Failure
  76.         }
  78.         return false;
  79.     }
  80.     
  81.     public function getSessionUser()
  82.     {
  83.         $user = $this->container->get('security.token_storage')->getToken()->getUser();
  85.         return $user instanceof User ? $user : null;
  86.     }
  88.     public function getCurrentUser()
  89.     {
  90.         if ($this->container->get('security.token_storage')->getToken()) {
  91.             return $this->container->get('security.token_storage')->getToken()->getUser();
  92.         } else {
  93.             return false;
  94.         }
  95.     }
  96.     
  97.     public function isAccessAuthorized($scope, User $user = null)
  98.     {
  99.         // Return false if no user is provided
  100.         if (empty($user) && !($user = $this->getSessionUser())) {
  101.             return false;
  102.         }
  104.         try {
  105.             $userRole = $user->getCurrentInstance()->getSupportRole()->getCode();
  106.         } catch (\Exception $error) {
  107.             $userRole = '';
  108.         }
  110.         switch ($userRole) {
  111.             case 'ROLE_SUPER_ADMIN':
  112.             case 'ROLE_ADMIN':
  113.                 return true;
  114.             case 'ROLE_AGENT':
  115.                 $agentPrivileges = $this->getUserPrivileges($this->getCurrentUser()->getId());
  116.                 $agentPrivileges = array_merge($agentPrivileges, ['saved_filters_action', 'saved_replies']);
  117.                 
  118.                 return in_array($scope, $agentPrivileges) ? true : false;
  119.             case 'ROLE_CUSTOMER':
  120.             default:
  121.                 break;
  122.         }
  124.         return true;
  125.     }
  127.     public function getUserPrivileges($userId)
  128.     {
  129.         static $agentPrivilege = [];
  130.         
  131.         if (isset($agentPrivilege[$userId])) {
  132.             return $agentPrivilege[$userId];
  133.         }
  134.         
  135.         $userPrivileges = array();
  136.         $user = $this->entityManager->getRepository(User::class)->find($userId);
  137.         $privileges = $user->getAgentInstance()->getSupportPrivileges();  
  138.       
  139.         if ($privileges) {
  140.             foreach ($privileges as $privilege) {
  141.                 $userPrivileges = array_merge($userPrivileges, $privilege->getPrivileges());
  142.             }
  143.         }
  144.         
  145.         $agentPrivilege[$userId] = $this->agentPrivilege[$userId] = $userPrivileges;  
  147.         return $userPrivileges;
  148.     }
  150.     public function getSupportPrivileges()
  151.     {
  152.         $qb = $this->entityManager->createQueryBuilder();
  153.         $qb->select("supportPrivilege")->from(SupportPrivilege::class, 'supportPrivilege');
  154.         
  155.         return $qb->getQuery()->getArrayResult();
  156.     }
  158.     public function getSupportGroups(Request $request = null)
  159.     {
  160.         static $results;
  161.         if(null !== $results)
  162.             return $results;
  163.         $qb = $this->entityManager->createQueryBuilder();
  164.         $qb->select('supportGroup.id, supportGroup.name')->from(SupportGroup::class, 'supportGroup')
  165.                 ->andwhere('supportGroup.isActive = 1');
  166.         if($request) {
  167.             $qb->andwhere("supportGroup.name LIKE :groupName");
  168.             $qb->setParameter('groupName', '%'.urldecode($request->query->get('query')).'%');
  169.             $qb->andwhere("supportGroup.id NOT IN (:ids)");
  170.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  171.         }
  172.         return $results = $qb->getQuery()->getArrayResult();
  173.     }
  175.     public function getSupportTeams(Request $request = null)
  176.     {
  177.         static $results;
  178.         if(null !== $results)
  179.             return $results;
  180.         $queryBuilder = $this->entityManager->createQueryBuilder()
  181.             ->select("user.id, user.email, CONCAT(user.firstName, ' ', user.lastName) as name, userInstance.profileImagePath as smallThumbnail")
  182.             ->from(User::class, 'user')
  183.             ->leftJoin('user.userInstance', 'userInstance')
  184.             ->leftJoin('userInstance.supportRole', 'supportRole')
  185.             ->where('supportRole.code != :customerRole')->setParameter('customerRole', 'ROLE_CUSTOMER')
  186.             ->andWhere('userInstance.isActive = :isUserActive')->setParameter('isUserActive', true)
  187.             ->orderBy('name', Criteria::ASC);
  189.         if ($request && null != $request->query->get('query')) {
  190.             $queryBuilder
  191.                 ->andWhere("CONCAT(dt.firstName,' ', dt.lastName) LIKE :customerName")
  192.                 ->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  193.         }
  195.         $qb = $this->entityManager->createQueryBuilder();
  196.         $qb->select('supportTeam.id, supportTeam.name')
  197.            ->from(SupportTeam::class, 'supportTeam');
  198.         $qb->andwhere('supportTeam.isActive = 1');
  199.         
  200.         if($request) {
  201.             $qb->andwhere("supportTeam.name LIKE :subGroupName");
  202.             $qb->setParameter('subGroupName', '%'.urldecode($request->query->get('query')).'%');
  203.             $qb->andwhere("supportTeam.id NOT IN (:ids)");
  204.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  205.         }
  207.         return $results = $qb->getQuery()->getResult();
  208.     }
  210.     public function createUserInstance($email, $name, SupportRole $role, array $extras = [])
  211.     {
  212.         $user = $this->entityManager->getRepository(User::class)->findOneByEmail($email) ?: new User();
  213.         
  214.         $website = $this->entityManager->getRepository(Website::class)->findOneBy(['code' => 'knowledgebase']);
  215.         $timeZone = $website->getTimezone();
  216.         $timeFormat = $website->getTimeformat();
  218.         if (null == $user->getId()) {
  219.             $name = explode(' ', trim($name));
  220.             
  221.             $user->setEmail($email);
  222.             $user->setFirstName(isset($extras['firstName']) ? $extras['firstName'] : array_shift($name));
  223.             $user->setLastName(trim(implode(' ', $name)));
  224.             $user->setIsEnabled($extras['active']);
  225.             $user->setTimeZone($timeZone);
  226.             $user->setTimeFormat($timeFormat);
  228.             $this->entityManager->persist($user);
  229.             $this->entityManager->flush();
  230.         }
  231.         
  232.         $userInstance = 'ROLE_CUSTOMER' == $role->getCode() ? $user->getCustomerInstance() : $user->getAgentInstance();
  233.         
  234.         if (empty($userInstance)) {
  235.             $userInstance = new UserInstance();
  236.                 
  237.             $userInstance->setUser($user);
  238.             $userInstance->setSupportRole($role);
  239.             $userInstance->setContactNumber(!empty($extras['contact']) ? $extras['contact'] : null);
  240.             $userInstance->setSkypeId(!empty($extras['skype']) ? $extras['skype'] : null);
  241.             $userInstance->setDesignation(!empty($extras['designation']) ? $extras['designation'] : null);
  242.             $userInstance->setSignature(!empty($extras['signature']) ? $extras['signature'] : null);
  244.             $userInstance->setSource(!empty($extras['source']) ? $extras['source'] : 'website');
  245.             $userInstance->setIsActive(!empty($extras['active']) ? (bool) $extras['active'] : false);
  246.             $userInstance->setIsVerified(!empty($extras['verified']) ? (bool) $extras['verified'] : false);
  247.             $userInstance->setIsStarred(!empty($extras['starred']) ? (bool) $extras['starred'] : false);
  248.             
  249.             if (!empty($extras['gstNumber'])) {
  250.             $userInstance->setGstNumber($extras['gstNumber']);
  251.         }
  252.         if (!empty($extras['panNumber'])) {
  253.             $userInstance->setPanNumber($extras['panNumber']);
  254.         }
  255.         if (!empty($extras['address'])) {
  256.             $userInstance->setAddress($extras['address']);
  257.         }
  259.             if (!empty($extras['image'])) {
  260.                 $assetDetails = $this->container->get('uvdesk.core.file_system.service')->getUploadManager()->uploadFile($extras['image'], 'profile');
  262.                 if (!empty($assetDetails)) {
  263.                     $userInstance->setProfileImagePath($assetDetails['path']);
  264.                 }
  265.             }
  267.             $this->entityManager->persist($userInstance);
  268.             $this->entityManager->flush();
  270.             $user->addUserInstance($userInstance);
  272.             // Trigger user created event
  273.             $eventId = 'ROLE_CUSTOMER' == $role->getCode() ? CoreWorkflowEvents\Customer\Create::getId() : CoreWorkflowEvents\Agent\Create::getId();
  274.             $event = new GenericEvent($eventId, ['entity' => $user]);
  276.             $this->container->get('event_dispatcher')->dispatch($event, 'uvdesk.automation.workflow.execute');
  277.         }
  279.         return $user;
  280.     }
  282.     public function getAgentPartialDataCollection(Request $request = null)
  283.     {
  284.         $queryBuilder = $this->entityManager->createQueryBuilder()
  285.             ->select("user.id, user.email, CONCAT(user.firstName, ' ', COALESCE(user.lastName, '')) as name, userInstance.profileImagePath as smallThumbnail")
  286.             ->from(User::class, 'user')
  287.             ->leftJoin('user.userInstance', 'userInstance')
  288.             ->leftJoin('userInstance.supportRole', 'supportRole')
  289.             ->where('supportRole.code != :customerRole')->setParameter('customerRole', 'ROLE_CUSTOMER')
  290.             ->andWhere('userInstance.isActive = :isUserActive')->setParameter('isUserActive', true)
  291.             ->orderBy('name', Criteria::ASC);
  293.         if ($request && null != $request->query->get('query')) {
  294.             $queryBuilder
  295.                 ->andWhere("CONCAT(user.firstName,' ', user.lastName) LIKE :customerName")
  296.                 ->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  297.         }
  299.         if ($request && null != $request->query->get('not')) {
  300.             $queryBuilder
  301.                 ->andwhere("u.id NOT IN (:ids)")
  302.                 ->setParameter('ids', explode(',', urldecode($request->query->get('not'))));
  303.         }
  305.         return $queryBuilder->getQuery()->getArrayResult();
  306.     }
  308.     public function getAgentsPartialDetails(Request $request = null) {
  309.         static $agents;
  310.         if (null !== $agents)
  311.             return $agents;
  313.         $qb = $this->entityManager->createQueryBuilder();
  314.         $qb->select("u.id, userInstance.id as udId,u.email,CONCAT(u.firstName,' ', u.lastName) AS name,userInstance.profileImagePath as smallThumbnail")->from(User::class, 'u')
  315.                 ->leftJoin('u.userInstance', 'userInstance')
  316.                 ->andwhere('userInstance.supportRole != :roles')
  317.                 ->setParameter('roles', 4)
  318.                 ->andwhere('userInstance.isActive = 1')
  319.                 ->orderBy('name','ASC');
  321.         if($request) {
  322.             $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName");
  323.             $qb->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  324.             $qb->andwhere("u.id NOT IN (:ids)");
  325.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  326.         }
  328.         $data = $agents = $qb->getQuery()->getArrayResult();
  329.         return $data;
  330.     }
  332.     public function getAgentDetailById($agentId) {
  333.         if(!$agentId) return;
  334.         $qb = $this->entityManager->createQueryBuilder();
  335.         $qb->select("DISTINCT u.id,u.email,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name,u.firstName,u.lastName,u.isEnabled,userInstance.profileImagePath,userInstance.profileImagePath as smallThumbnail,userInstance.isActive, userInstance.isVerified, userInstance.designation, userInstance.contactNumber,userInstance.signature,userInstance.ticketAccessLevel")
  336.             ->from(User::class, 'u')
  337.             ->leftJoin('u.userInstance', 'userInstance')
  338.             ->andwhere('userInstance.supportRole != :roles')
  339.             ->andwhere('u.id = :agentId')
  340.             ->setParameter('roles', 4)
  341.             ->setParameter('agentId', $agentId);
  343.         $result = $qb->getQuery()->getResult();
  345.         return isset($result[0]) ? $result[0] : null;
  346.     }
  348.     public function getUsersByGroupId($groupId)
  349.     {
  350.         $qb = $this->entityManager->createQueryBuilder();
  351.         $qb->select("DISTINCT user.id, user.email, CONCAT(user.firstName, ' ', user.lastName) AS name, userInstance.profileImagePath as smallThumbnail")
  352.             ->from(User::class, 'user')
  353.             ->leftJoin('user.userInstance', 'userInstance')
  354.                 ->leftJoin('userInstance.supportGroups', 'supportGroup')
  355.                 ->andWhere('userInstance.supportRole != :roles')->setParameter('roles', 4)
  356.                 ->andwhere('supportGroup.id = :groupId')->setParameter('groupId', $groupId)
  357.                 ->andwhere('userInstance.isActive = 1');
  359.         $data = $qb->getQuery()->getArrayResult();
  360.         return $data;
  361.     }
  363.     public function getUsersBySubGroupId($subGroupId)
  364.     {
  365.         $qb = $this->entityManager->createQueryBuilder();
  366.         $qb->select("DISTINCT user.id, supportTeam.id as udId,user.email,CONCAT(user.firstName,' ', user.lastName) AS name,userInstance.profileImagePath as smallThumbnail")
  367.                 ->from(User::class, 'user')
  368.                 ->leftJoin('user.userInstance', 'userInstance')
  369.                 ->leftJoin('userInstance.supportTeams', 'supportTeam')
  370.                 ->andwhere('userInstance.supportRole != :roles')
  371.                 ->andwhere('supportTeam.id = :subGroupId')
  372.                 ->setParameter('roles', 4)
  373.                 ->setParameter('subGroupId', $subGroupId)
  374.                 ->andwhere('supportTeam.isActive = 1')
  375.                 ->andwhere('userInstance.isActive = 1');
  377.         $data = $qb->getQuery()->getArrayResult();
  378.         return $data;
  379.     }
  381.     public function getCustomerDetailsById($customerId)
  382. {
  383.     $qb = $this->entityManager->createQueryBuilder();
  384.     $qb->select("
  385.             user.id,
  386.             user.email,
  387.             CONCAT(user.firstName, ' ', COALESCE(user.lastName, '')) AS name,
  388.             user.firstName,
  389.             user.lastName,
  390.             user.isEnabled,
  391.             userInstance.contactNumber,
  392.             userInstance.profileImagePath,
  393.             userInstance.profileImagePath as smallThumbnail,
  394.             userInstance.isActive,
  395.             userInstance.isVerified,
  396.             userInstance.gstNumber,
  397.             userInstance.panNumber,
  398.             userInstance.address
  399.         ")
  400.         ->from(User::class, 'user')
  401.         ->leftJoin('user.userInstance', 'userInstance')
  402.         ->andWhere('userInstance.supportRole = :roles')
  403.         ->andWhere('user.id = :customerId')
  404.         ->setParameter('roles', 4)
  405.         ->setParameter('customerId', $customerId);
  407.     $result = $qb->getQuery()->getResult();
  409.     return ($result ? $result[0] : null);
  410. }
  412.     public function getCustomerPartialDetailById($customerId)
  413.     {
  414.         $qb = $this->entityManager->createQueryBuilder();
  415.         $qb->select("u.id,u.email,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name,u.firstName,u.lastName,userInstance.contactNumber,userInstance.profileImagePath,userInstance.profileImagePath as smallThumbnail")->from(User::class, 'u')
  416.             ->leftJoin('u.userInstance', 'userInstance')
  417.             ->andwhere('userInstance.supportRole = :roles')
  418.             ->andwhere('u.id = :customerId')
  419.             ->setParameter('roles', 4)
  420.             ->setParameter('customerId', $customerId);
  422.         $result = $qb->getQuery()->getResult();
  424.         return $result ? $result[0] : null;
  425.     }
  427.     public function getCustomersPartial(Request $request = null)
  428.     {
  429.         $qb = $this->entityManager->createQueryBuilder();
  430.         $qb->from(User::class, 'u');
  432.         $qb->select("DISTINCT u.id,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name, userInstance.profileImagePath as smallThumbnail ")
  433.             ->leftJoin('u.userInstance', 'userInstance')
  434.             ->andwhere('userInstance.supportRole = :roles')
  435.             ->setParameter('roles', 4)
  436.             ->orderBy('name','ASC');
  437.         
  438.         if ($request) {
  439.             if ($request->query->get('query')) {
  440.                 $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName OR u.email LIKE :customerName");
  441.             } else {
  442.                 $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName");
  443.             }
  444.             
  445.             $qb->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%')
  446.                 ->andwhere("u.id NOT IN (:ids)")
  447.                 ->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  448.         }
  450.         $query = $qb->getQuery();
  451.         // $query->useResultCache(true, 3600, 'customer_list_'.$this->getCompany()->getId());
  453.         return $query->getScalarResult();
  454.     }
  456.     public function getCustomersCount()
  457.     {
  458.         $qb = $this->entityManager->createQueryBuilder();
  459.         $qb->select($qb->expr()->countDistinct('c.id')."as customerCount")->from(Ticket::class, 't')
  460.                 ->leftJoin('t.customer', 'c');
  462.         $this->entityManager->getRepository(Ticket::class)->addPermissionFilter($qb, $this->container, false);
  464.         return $qb->getQuery()->getSingleScalarResult();
  465.     }
  467.     public function getUserSubGroupIds($userId) {
  468.         $qb = $this->entityManager->createQueryBuilder();
  469.         $qb->select('supportTeams.id')->from(User::class, 'user')
  470.                 ->leftJoin('user.userInstance','userInstance')
  471.                 ->leftJoin('userInstance.supportTeams','supportTeams')
  472.                 ->andwhere('user.id = :userId')
  473.                 ->andwhere('userInstance.supportRole != :agentRole')
  474.                 ->andwhere('supportTeams.isActive = 1')
  475.                 ->setParameter('userId', $userId)
  476.                 ->setParameter('agentRole', '4'); 
  478.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  479.     }
  481.     public function getUserGroupIds($userId) {
  482.         $qb = $this->entityManager->createQueryBuilder();
  483.         $qb->select('supportGroup.id')->from(User::class, 'user')
  484.                 ->leftJoin('user.userInstance','userInstance')
  485.                 ->leftJoin('userInstance.supportGroups','supportGroup')
  486.                 ->andwhere('user.id = :userId')
  487.                 ->andwhere('supportGroup.isActive = 1')
  488.                 ->setParameter('userId', $userId);
  490.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  491.     }
  493.     public function createUser($data)
  494.     {
  495.         $user = new User();
  496.         $user->setEmail($data['from']);
  497.         $user->setFirstName($data['firstName']);
  498.         $user->setLastName($data['lastName']);
  499.         $user->setIsEnabled($data['isActive']);
  500.         $this->entityManager->persist($user);
  501.         // $this->entityManager->flush();
  502.         $role = $this->entityManager->getRepository(SupportRole::class)->find($data['role']);
  503.     
  504.         $userInstance = new UserInstance();
  505.         $userInstance->setSupportRole($role);
  506.         $userInstance->setUser($user);
  507.         $userInstance->setIsActive($data['isActive']);
  508.         $userInstance->setIsVerified(0);
  509.         if(isset($data['source']))
  510.             $userInstance->setSource($data['source']);
  511.         else
  512.             $userInstance->setSource('website');
  513.         if(isset($data['contactNumber'])) {
  514.             $userInstance->setContactNumber($data['contactNumber']);
  515.         }
  516.         if(isset($data['profileImage']) && $data['profileImage']) {
  517.                 $userInstance->setProfileImagePath($data['profileImage']);
  518.         }
  519.         $this->entityManager->persist($userInstance);
  520.         $this->entityManager->flush();
  522.         $user->addUserInstance($userInstance);
  523.         $this->entityManager->persist($user);
  524.         $this->entityManager->flush();
  526.         //$user->setUserName($userInstance->getName());
  527.         return $user;
  528.     }
  530.     public function getWebsiteConfiguration($code)
  531.     {
  532.         $enabled_bundles = $this->container->getParameter('kernel.bundles');
  533.         
  534.         if (!in_array('UVDeskSupportCenterBundle', array_keys($enabled_bundles))) {
  535.             return [
  536.                 'id' =>  1,
  537.                 'website' =>  1,
  538.                 'status' =>  1,
  539.                 'brandColor' => '#7E91F0',
  540.                 'pageBackgroundColor' => '#FFFFFF',
  541.                 'headerBackgroundColor' => '#FFFFFF',
  542.                 'bannerBackgroundColor' => '#7085F4',
  543.                 'navTextColor' =>  '#7085F4',
  544.                 'navActiveColor' => '#7085F4',
  545.                 'linkColor' => '#7085F4',
  546.                 'linkHoverColor' => '#7085F4',
  547.                 'headerLinks' => null,
  548.                 'footerLinks' => null,
  549.                 'articleTextColor' => '#7085F4',
  550.                 'whiteList' => null,
  551.                 'blackList' => null,
  552.                 'siteDescritption' => 'Hi! how can i help you.',
  553.                 'metaDescription' => null,
  554.                 'metaKeywords' => null,
  555.                 'homepageContent' => null,
  556.                 'ticketCreateOption' =>  1,
  557.                 'createdAt' =>  '2018-09-21 16:20:01',
  558.                 'updatedat' =>  '2018-09-21 16:20:01',
  559.                 'broadcastMessage' => null,
  560.                 'removeCustomerLoginButton' => null,
  561.                 'disableCustomerlogin' =>  0,
  562.                 'removeBrandingContent' => null,
  563.                 'loginRequiredToCreate' => null,
  564.                 'script' => null,
  565.                 'customCss' => null,
  566.                 'isActive' => 1,
  567.             ];
  568.         }
  569.         
  570.         $website = $this->entityManager->getRepository(Website::class)->findOneByCode($code);
  572.         if ($website) {
  573.             $configuration = $this->entityManager->getRepository(KnowledgebaseWebsite::class)->findOneBy([
  574.                 'website' => $website->getId(), 
  575.                 'isActive' => 1
  576.             ]);
  577.         }
  579.         return !empty($configuration) ? $configuration : false;
  580.     }
  582.     public function getWebsiteDetails($code)
  583.     {
  584.         $website = $this->entityManager->getRepository(Website::class)->findOneByCode($code);
  586.         return !empty($website) ? $website : false;
  587.     }
  589.     public function convertToTimezone($date, $format = "d-m-Y H:ia")
  590.     {
  591.         if(!$date)
  592.             return "N/A";
  593.         $currentUser = $this->getCurrentUser();
  594.         $date = date_format($date,$format);
  595.         $dateTime = date('Y-m-d H:i:s',strtotime($date));
  596.         $scheduleDate = new \DateTime($dateTime, new \DateTimeZone(date_default_timezone_get()));
  597.         $this->domain = $this->container->get('router')->getContext()->getHost();
  599.         $scheduleDate->setTimeZone(new \DateTimeZone('Asia/Kolkata'));
  601.         return $scheduleDate->format($format);
  602.     }
  604.     public function convertToDatetimeTimezoneTimestamp($date, $format = "d-m-Y h:ia")
  605.     {
  606.         if(!$date)
  607.             return "N/A";
  608.         $currentUser = $this->getCurrentUser();
  609.         $date = date_format($date, $format);
  610.         $dateTime = date('Y-m-d H:i:s',strtotime($date));
  611.         $scheduleDate = new \DateTime($dateTime, new \DateTimeZone(date_default_timezone_get()));
  612.         $this->domain = $this->container->get('router')->getContext()->getHost();
  614.         $scheduleDate->setTimeZone(new \DateTimeZone('Asia/Kolkata'));
  616.         return $scheduleDate->getTimestamp();
  617.     }
  619.     public function removeCustomer($customer)
  620.     {
  621.         $userData = $this->entityManager->getRepository(UserInstance::class)->findBy(array('user' => $customer->getId()));
  623.         $count = count($userData);
  624.         $ticketData = $this->entityManager->getRepository(Ticket::class)->findBy(array('customer' => $customer->getId()));
  626.         $fileService = new Fileservice();
  627.         // Delete all tickets attachments.
  628.         if($ticketData) {
  629.             foreach($ticketData as $ticket) {
  630.                 $threads = $ticket->getThreads();
  631.                 if (count($threads) > 0) {
  632.                     foreach($threads as $thread) {
  633.                         if (!empty($thread)) {
  634.                             $fileService->remove($this->container->getParameter('kernel.project_dir').'/public/assets/threads/'.$thread->getId());
  636.                         }
  637.                     }
  638.                 }
  639.             }
  640.         }
  642.         // Remove profile.
  643.         foreach($userData as $user) {
  644.             if($user->getSupportRole()->getId() == 4 && $user->getProfileImagePath()) {
  645.                 $fileService->remove($this->container->getParameter('kernel.project_dir').'/public'.$user->getProfileImagePath());
  646.             }
  647.         }
  649.         // getCustomerTickets
  650.         $qb = $this->entityManager->createQueryBuilder();
  651.         $query = $qb->delete(Ticket::class, 't')
  652.                     ->andwhere('t.customer = :customerId')
  653.                     ->setParameter('customerId', $customer->getId())
  654.                     ->getQuery();
  656.         $query->execute();
  658.         $qb = $this->entityManager->createQueryBuilder();
  659.         $query = $qb->delete(UserInstance::class, 'userInstance')
  660.                     ->andwhere('userInstance.user = :customerId')
  661.                     ->andwhere('userInstance.supportRole = :roleId')
  662.                     ->setParameter('customerId', $customer->getId())
  663.                     ->setParameter('roleId', 4)
  664.                     ->getQuery();
  666.         $query->execute();
  668.         if($count == 1) {
  669.             $this->entityManager->remove($customer);
  670.             $this->entityManager->flush();
  671.         }
  672.     }
  673.     
  674.     public function removeAgent($user)
  675.     {
  676.         $userData = $this->entityManager->getRepository(UserInstance::class)->findBy(array('user' => $user->getId()));
  677.         $count = count($userData);
  679.         $qb = $this->entityManager->createQueryBuilder();
  680.         $query = $qb->delete(UserInstance::class, 'ud')
  681.                     ->andwhere('ud.user = :userId')
  682.                     ->andwhere('ud.supportRole = :roleId')
  683.                     ->setParameter('userId', $user->getId())
  684.                     ->setParameter('roleId', 3)
  685.                     ->getQuery();
  687.         $query->execute();
  688.         
  689.         foreach ($user->getAgentInstance()->getSupportGroups() as $group) {
  690.                 $user->getAgentInstance()->removeSupportGroup($group);
  691.                 $this->entityManager->persist($group);
  692.                 $this->entityManager->flush();
  693.             
  694.         }
  696.         $qb = $this->entityManager->createQueryBuilder();
  697.         $query = $qb->update(Ticket::class, 't')
  698.                     ->set('t.agent', ':nullAgent')
  699.                     ->andwhere('t.agent = :agentId')
  700.                     ->setParameter('agentId', $user->getId())
  701.                     ->setParameter('nullAgent', null)
  702.                     ->getQuery();
  704.         $query->execute();
  706.        
  707.         if($count == 1) {
  708.             $this->entityManager->remove($user);
  709.             $this->entityManager->flush();
  710.         }
  711.     }
  713.     public function getWebsiteView()
  714.     {
  715.         $website = $this->entityManager->getRepository(Website::class)->findOneBy(['code'=>'knowledgebase']);
  716.         $layout  = $this->entityManager->getRepository(KnowledgebaseWebsite::class)->findOneBy(['website'=>$website->getId()]);
  717.       
  718.         $homepageContent = $layout->getHomepageContent();
  719.         return (!empty($homepageContent)) ? $homepageContent . 'View' : 'masonryView';
  720.     }
  722.     public function getUserDetailById($userId) {
  723.         $user = $this->entityManager->getRepository(User::class)->find($userId);
  724.         foreach ($user->getUserInstance() as $row) {
  725.             if($row->getSupportRole()->getId() != 4)
  726.                 return $row;
  727.         }
  728.         return null;
  729.     }
  731.     public function getUserPrivilegeIds($userId) 
  732.     {
  733.         $qb = $this->entityManager->createQueryBuilder();
  734.         $qb->select('supportPrivileges.id')->from(User::class, 'user')
  735.                 ->leftJoin('user.userInstance','userInstance')
  736.                 ->leftJoin('userInstance.supportPrivileges','supportPrivileges')
  737.                 ->andwhere('user.id = :userId')
  738.                 ->setParameter('userId', $userId);
  740.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  741.     }
  743.     public function getWebsiteSpamDetails($websiteSpam) 
  744.     {
  745.         $blackList = str_replace("\n", ',', str_replace("\r\n", ',', $websiteSpam->getBlackList()));
  746.         $whiteList = str_replace("\n", ',', str_replace("\r\n", ',', $websiteSpam->getWhiteList()));
  748.         return [
  749.             'blackList' => $this->filterBlockSpam($blackList),
  750.             'whiteList' => $this->filterBlockSpam($whiteList),
  751.         ];
  752.     }
  754.     public function filterBlockSpam($str) 
  755.     {
  756.         $list = array();
  757.         foreach (explode(',', $str) as $value) {
  758.             if (filter_var($value, FILTER_VALIDATE_EMAIL)) {
  759.                 if (!isset($list['email'])) {
  760.                     $list['email'] = array();
  761.                 }
  763.                 array_push($list['email'], strtolower($value));
  764.             } else if (filter_var($value, FILTER_VALIDATE_IP)) {
  765.                 if (!isset($list['ip'])) {
  766.                     $list['ip'] = array();
  767.                 }
  768.                 
  769.                 array_push($list['ip'], $value);
  770.             } else if (isset($value[0]) && $value[0] == '@') {
  771.                 if (!isset($list['domain'])) {
  772.                     $list['domain'] = array();
  773.                 }
  775.                 array_push($list['domain'], strtolower($value));
  776.             }
  777.         }
  778.         
  779.         return $list;
  780.     }
  782.     // @TODO: Refactor this - We can instead just use \DateTimeZone::listIdentifiers() wherever need be.
  783.     public function getTimezones()
  784.     {
  785.         return \DateTimeZone::listIdentifiers();
  786.     }
  788.     public function getUserSavedReplyReferenceIds()
  789.     {
  790.         // @TODO: Refactor this function
  791.         $savedReplyIds = [];
  792.         $groupIds = [];
  793.         $teamIds = []; 
  794.         $userId = $this->getCurrentUser()->getAgentInstance()->getId();
  796.         // Get all the saved reply the current user has created.
  797.         $savedReplyRepo = $this->entityManager->getRepository(SavedReplies::class)->findAll();
  799.         foreach ($savedReplyRepo as $sr) {
  800.             if ($userId == $sr->getUser()->getId()) {
  801.                 //Save the ids of the saved reply.
  802.                 array_push($savedReplyIds, (int)$sr->getId());
  803.             }
  804.         }
  806.         // Get the ids of the Group(s) the current user is associated with.
  807.         $query = "select * from uv_user_support_groups where userInstanceId =".$userId;
  808.         $connection = $this->entityManager->getConnection();
  809.         $stmt = $connection->prepare($query);
  810.         $stmt->execute();
  811.         $result = $stmt->fetchAll();
  813.         foreach ($result as $row) {
  814.             array_push($groupIds, $row['supportGroupId']);
  815.         }
  817.         // Get all the saved reply's ids that is associated with the user's group(s).
  818.         $query = "select * from uv_saved_replies_groups";
  819.         $stmt = $connection->prepare($query);
  820.         $stmt->execute();
  821.         $result = $stmt->fetchAll();
  823.         foreach ($result as $row) {
  824.             if (in_array($row['group_id'], $groupIds)) {
  825.                 array_push($savedReplyIds, (int) $row['savedReply_id']);
  826.             }
  827.         }
  829.         // Get the ids of the Team(s) the current user is associated with.
  830.         $query = "select * from uv_user_support_teams";
  831.         $connection = $this->entityManager->getConnection();
  832.         $stmt = $connection->prepare($query);
  833.         $stmt->execute();
  834.         $result = $stmt->fetchAll();
  836.         foreach($result as $row) {
  837.             if ($row['userInstanceId'] == $userId) {
  838.                 array_push($teamIds, $row['supportTeamId']);
  839.             }
  840.         }
  842.         $query = "select * from uv_saved_replies_teams";
  843.         $stmt = $connection->prepare($query);
  844.         $stmt->execute();
  845.         $result = $stmt->fetchAll();
  847.         foreach ($result as $row) {
  848.             if (in_array($row['subgroup_id'], $teamIds)) {
  849.                 array_push($savedReplyIds, (int)$row['savedReply_id']);
  850.             }
  851.         }
  853.         return $savedReplyIds;
  854.     }
  855.     
  856.     // Return formatted time on user preference basis
  857.     public function getLocalizedFormattedTime(\DateTime $timestamp, $user = null, $format = 'm-d-y h:i A')
  858.     {
  859.         $activeUserTimeZone = $this->entityManager->getRepository(Website::class)->findOneBy(['code' => 'Knowledgebase']);
  860.         if (!empty($user) && $user != 'anon.' && $user->getTimezone() != null) {
  861.             $timestamp = clone $timestamp;
  862.             
  863.             $timestamp->setTimeZone(new \DateTimeZone($user->getTimeZone()));
  864.             $format = $user->getTimeFormat();
  865.         }elseif (!empty($activeUserTimeZone) && $activeUserTimeZone != 'anon.' && $activeUserTimeZone->getTimezone() != null) {
  866.             $timestamp = clone $timestamp;
  867.             
  868.             $timestamp->setTimeZone(new \DateTimeZone($activeUserTimeZone->getTimeZone()));
  869.             $format = $activeUserTimeZone->getTimeFormat();
  870.         }
  871.         
  872.         return $timestamp->format($format);
  873.     }
  875.     public function isfileExists($filePath)
  876.     {
  877.         $dir = $this->container->get('kernel')->getProjectDir();
  878.         // $dirSplit = explode('vendor', $dir);
  879.         $file = str_replace("\\",'/', $dir."/".$filePath);
  881.         if (is_dir($file)) { 
  882.             return true;
  883.         }
  884.         
  885.         return false;
  886.     }
  888.     public function getCustomersCountForKudos($container)
  889.     {
  890.         $qb = $this->entityManager->createQueryBuilder();
  891.         $qb->select($qb->expr()->countDistinct('c.id')."as customerCount")->from(Ticket::class, 't')
  892.                 ->leftJoin('t.customer', 'c');
  894.         $container->get('report.service')->addPermissionFilter($qb, $this->container, false);
  896.         return $qb->getQuery()->getSingleScalarResult();
  897.     }
  898. }